Operational Risk Assessment

Understand where operational risk is building as your business scales

Scaling should not increase risk.
But for most growing businesses, it does.

How to complete the assessment

You will be asked to score six areas where operational risk commonly builds as businesses scale.

For each area:

Choose the option that best reflects how the business operates today
Answer based on reality, not intent or future plans
If unsure, choose the lower score

The assessment takes approximately 5–7 minutes to complete.

Honest answers produce useful insight.
Optimistic answers produce noise.

6 Domains of Operational Risk

The following sections assess six areas where operational risk most commonly builds as organisations scale.

Each domain is independent.

Together, they show where risk is most likely to surface next.

Founder dependency
Key person risk
Flow and handoffs
Process consistency
Ownership and decision clarity
Onboarding and enablement

Founder Dependency Risk

How dependent is the business on you personally to operate day to day? *

The business cannot operate without me

I am involved in most decisions and approvals

Some decisions can happen without me

The team runs most areas independently

The business operates without me day to day

Key Person Risk

How exposed is the business if one or two key individuals were unavailable for an extended period? *

If one or two people were unavailable, operations would be seriously disrupted

Several critical activities rely heavily on specific individuals

Some roles have backup, but knowledge is not consistently shared

Most roles have cover and documented ways of working

No single person is critical to day to day operations

Flow and Handoff Risk

How reliably does work flow between people or teams without delays, rework, or confusion? *

Work frequently gets stuck or reworked during handoffs

Handoffs depend heavily on informal communication

Some handoffs are defined, others are inconsistent

Most handoffs are clear and repeatable

Work flows smoothly end to end with minimal friction

Process Consistency Risk

How consistent are the core processes that underpin day-to-day delivery across the business? *

Processes vary significantly depending on who is doing the work

Some processes are loosely defined, but consistency depends on experience

Core processes are documented, but not always followed consistently

Most core processes are standardised and generally followed

Core processes are clearly defined, consistently followed, and regularly improved

Owner & Decision Clarity Risk

How clear is ownership and decision making across the business? *

Ownership and decision making are unclear, with frequent overlap or gaps

Some areas have defined owners, but decisions often escalate or stall

Most areas have owners, but decision rights are not always clear

Clear ownership exists and most decisions are made at the right level

Ownership and decision making are clearly defined and consistently applied

Onboarding & Enablement Risk

How effective is your onboarding and enablement of new hires? *

New hires rely heavily on individuals to learn how things work

Some onboarding exists, but it is inconsistent and role dependent

Core onboarding steps are defined, but enablement is uneven

Most roles have clear onboarding and enablement materials

Onboarding and enablement are well structured and repeatable

Get Your Assessment Results

First Name *

Last Name *

Email *

Required to receive your results

Phone *

Organization *

Role

Company Size